Cancellation policy

NJ Agent Lab Subscription Policy

Certain NJ Agent Lab services are offered as recurring subscriptions or memberships.

By purchasing a subscription, you authorize NJ Agent Lab and its payment provider to automatically charge the payment method provided at checkout at the price and billing frequency displayed when you subscribe.

Automatic Renewal

Subscriptions automatically renew at the billing interval shown at checkout until canceled.

Your subscription price, billing frequency, included services, credits, products, or benefits are described on the applicable product page.

Cancellation

You may cancel your subscription at any time before your next renewal charge is processed.

Cancellation stops future renewals. It does not retroactively cancel a billing period that has already begun.

You may cancel through your customer account when available or by contacting NJ Agent Lab at support@njagentlab.com

We do not require you to provide a reason for cancellation.

Refunds

Subscription payments are generally non-refundable once a billing period has begun.

Canceling during a paid billing period does not create a prorated refund for unused days, services, credits, or benefits unless otherwise stated in the specific subscription offer.

You will continue to receive the benefits associated with your paid subscription through the applicable billing period, subject to the terms of that program.

Unused Hours, Credits & Benefits

Unused hours, credits, products, mailings, gifts, or other subscription benefits only roll over when the applicable subscription description specifically states that they roll over.

Benefits that are designated as non-rollover benefits expire according to the terms of that subscription.

Work Already Initiated

Cancellation does not cancel work, products, postage, printing, gifts, vendor orders, or other expenses that were already authorized, ordered, produced, scheduled, mailed, or initiated before cancellation.

Upgrades & Downgrades

Subscription changes may take effect immediately or at the beginning of the next billing cycle depending on the subscription and Shopify's billing functionality.

Any applicable pricing will be displayed or communicated before the change is finalized.

Failed Payments

If a recurring payment cannot be processed, subscription services may be paused until the outstanding payment is resolved.

Repeated failed payments may result in cancellation of the subscription.

Price Changes

If the price of a recurring subscription changes, affected subscribers will receive notice before the new price is charged where required.

Continuing the subscription after the effective date of the change constitutes acceptance of the new recurring price.

Promotional Offers & Trials

Free trials, introductory pricing, or promotional subscription periods are subject to the specific terms displayed when the offer is accepted.

If an offer converts to a paid recurring subscription, the recurring price and billing frequency will be disclosed before enrollment.