BOOKING & SERVICE POLICY

I would actually make this a standalone page and link it from every photography, video, content-hour, Listing Launch, Open House Ready, Brand Kit, and similar service.

NJ Agent Lab Service & Booking Policy

NJ Agent Lab provides marketing, creative, photography, video, production, and related support services.

Scope of Work

Each purchase includes only the deliverables described on the applicable product or service page.

Requests outside the listed scope—including additional revisions, additional concepts, rush work, additional filming or photography time, major copy changes, new deliverables, or changes after approval—may require an additional purchase.

Turnaround Times

Turnaround times listed on the website are estimates unless NJ Agent Lab specifically confirms a guaranteed completion date in writing.

Please disclose any listing date, open house, event, print deadline, or other hard deadline when ordering.

Placing an order does not automatically guarantee that a particular deadline can be accommodated.

Customer-Supplied Information

Customers are responsible for providing accurate names, addresses, dates, prices, property information, logos, photographs, brokerage information, disclosures, disclaimers, and other materials required to complete the project.

NJ Agent Lab is not responsible for errors contained in information supplied or approved by the customer.

Proof Approval

When approval is requested, production may not begin until approval is received.

Approval of a proof constitutes approval of the spelling, layout, content, property information, contact information, and other visible elements included in that proof.

Changes requested after approval may result in additional charges.

Real Estate Compliance

NJ Agent Lab provides marketing and creative services, not legal, brokerage, MLS, Fair Housing, advertising-compliance, or regulatory advice.

Real estate professionals are responsible for ensuring that their marketing complies with their brokerage policies, MLS rules, advertising regulations, licensing requirements, Fair Housing requirements, and any other rules applicable to their business.

If your brokerage requires specific logos, disclaimers, office information, approvals, or formatting, you are responsible for supplying those requirements. While we are aware of and practice compliance, it is your responsibility to ensure compliance.

Results

Marketing performance cannot be guaranteed.

Purchasing a marketing service does not guarantee leads, listings, sales, social media reach, engagement, search visibility, recruiting results, closings, or any specific business outcome.

Third-Party Vendors

Certain products or services may involve printers, shipping carriers, mailing vendors, production partners, advertising platforms, or other third parties.

NJ Agent Lab will make reasonable efforts to resolve problems involving third-party vendors but cannot guarantee circumstances outside our direct control.

Ownership & Usage

Unless otherwise stated, payment grants the customer the right to use final approved deliverables for their intended business and marketing purposes.

NJ Agent Lab retains ownership of its underlying processes, editable source files, working files, templates, concepts, systems, design frameworks, and other proprietary materials unless ownership is expressly transferred in writing.

Photography & Video

Unless otherwise agreed in writing, NJ Agent Lab retains copyright to original photography and video created by NJ Agent Lab and grants the purchasing customer a commercial license to use the delivered media for their real estate and business marketing.

Media may be distributed to MLS systems, brokerages, listing portals, social media platforms, advertising platforms, and other channels reasonably necessary to market the applicable property or business.

Premade Templates

Premade templates, graphics, guides, and digital products are licensed to the purchaser and may not be resold, redistributed, shared, sublicensed, or offered as the purchaser's own template product unless specifically permitted.

Customer-Provided Materials

By providing photographs, logos, videos, music, copy, trademarks, or other materials to NJ Agent Lab, you represent that you have permission to use those materials and authorize NJ Agent Lab to use them for the requested project.

Portfolio Use

NJ Agent Lab may display completed, publicly released work in its portfolio, website, social media, or promotional materials unless the customer requests otherwise in writing.

Confidential or unreleased materials will not intentionally be publicly displayed before their public release.